AmmaBhoj – Privacy Policy
Introduction
These Privacy Policy explains how AmmaBhoj (“we”, “our”, “us”) collects, uses, stores, shares, and protects personal information when you access or use the AmmaBhoj website, mobile application, and related services (collectively, the “Platform”). This Policy applies to all users including customers, home-chefs, and delivery partners.This Privacy Policy forms part of the Terms of Use and should be read together with them.
Your Consent
By accessing, registering on, or using the Platform, you consent to the collection, use, storage, disclosure, and processing of your information as described in this Privacy Policy. If you do not agree, please do not use the Platform.
Information We Collect
We may collect the following categories of information:• Personal Information: Name, phone number, email address, delivery address, and account details.• Transaction Information: Orders placed, payments, refunds, and service usage.• Device & Technical Information: Device type, operating system, app version, IP address, crash logs, and analytics data.• Location Information: Approximate or precise location (with your permission) to enable delivery and local services.• Communications: Messages, emails, calls, and support interactions.• Partner Information: For home-chefs and delivery partners, identity and compliance-related information.
Use of Information
We use your information to:• Provide and operate the Platform and related services• Facilitate orders, deliveries, and payments• Communicate service updates, confirmations, and support responses• Improve features, performance, and user experience• Ensure platform security and prevent fraud• Comply with legal and regulatory requirements• Send promotional or informational communications (you may opt out of promotional messages)
Location Data
Location data is collected only with your permission and is used to enable location-based services such as identifying nearby home-chefs and delivery partners. You may disable location access through your device settings, though this may limit certain Platform features.
Cookies & Tracking Technologies
We use cookies and similar technologies to improve functionality, remember preferences, analyse usage, and enhance user experience. You can control cookies through your browser or device settings.
Sharing of Information
We may share information:• With home-chefs and delivery partners to fulfill orders• With payment gateways and service providers for processing payments and analytics• With government authorities when required by law• With service providers supporting platform operations• With your consent or as otherwise disclosed at the time of collection
Data Retention
We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Data may be anonymized or deleted when no longer required.
Data Security
We implement reasonable technical and organizational measures to protect personal data. While we strive to safeguard information, no electronic transmission or storage system is completely secure.
Your Rights
You may access, correct, update, or request deletion of your personal information through account settings or by contacting us. Certain information may be retained where required by law or for legitimate business purposes.
Third-Party Links
The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties.
Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on the Platform, and continued use of the Platform constitutes acceptance of the updated Policy.
Grievance Redressal
If you have questions or concerns regarding this Privacy Policy or data handling practices, you may contact the designated Grievance Officer using the details published on the Platform.
Governing Law
This Privacy Policy shall be governed by the laws of India.
